Сообщение от сотрудника технической поддержки Nate в Thu, 19th Jan 2012 3:43 pm
Thank you for contacting Steam Support.
Your transaction was reported to us as failed, however, we will be happy to research the charges with the payment processor.
Please reply to this ticket with a screenshot of the charge as it is shown on your payment account. Please include the Invoice ID or Transaction number that is listed in the transaction details.
As soon as this information is provided, we will be able to investigate further.